Refund policy

GLITCHLABS APPAREL – Refund & Return Policy

At GLITCHLABS APPAREL, we take pride in delivering high-quality products. Please review our policy carefully before making a purchase.

1. Custom Items (Final Sale)

All custom-made products are final sale.

Due to the personalized nature of these items, they cannot be returned, exchanged, or refunded, except in cases of defective, damaged, or incorrect items as outlined in Section 5 or where required by law.

2. Fraternity, Sorority & Team Orders (Final Sale)

All orders placed for fraternities, sororities, sports teams, clubs, organizations, and other group orders are considered custom-made products and are final sale.

Because these products are specifically designed, printed, or produced to meet the unique requirements of each organization, they are not eligible for returns, exchanges, or refunds.

This policy applies to:

  • Fraternity and sorority apparel and merchandise

  • Sports team uniforms, apparel, and accessories

  • School clubs, student organizations, and group merchandise

  • Custom bulk orders for events, businesses, and organizations

  • Items featuring organization-specific names, logos, lettering, colors, or designs

Customers are responsible for confirming all sizes, quantities, colors, spelling, and design details before approving their orders.

Once an order has been approved and production has begun, changes, cancellations, returns, and exchanges are not permitted.

Exceptions: Defective, damaged, or incorrect items will be reviewed under Section 5, and applicable consumer rights remain unaffected.

3. Regular (Non-Custom) Items

We accept returns on non-custom items under the following conditions:

  • Items must be returned within 14 days of delivery.

  • Items must be unused, unworn, and in original condition.

  • Items must include all original packaging.

All approved returns are subject to a 20% restocking fee, which will be deducted from the refund amount.

4. Refunds

  • Refunds will be issued to the original payment method.

  • Shipping costs are non-refundable, except where required by law.

  • Please allow 5–7 business days for refund processing after the returned item is received and inspected.

5. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 5 days of delivery with photographic proof.

We will review the issue and provide a replacement or refund if approved, in accordance with applicable law.

6. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable shipping service.

7. Contact Information

For all return requests or questions, please contact:

GLITCHLABS APPAREL Support

glitchlabssupport@gmail.com

Final Note

By placing an order with GLITCHLABS APPAREL, you acknowledge and agree to this Refund & Return Policy, subject to applicable consumer protection laws.

All custom, fraternity, sorority, team, and organization-specific orders are final sale.